Terms & Conditions

INFORMATION ABOUT US

This website (the “site”) is operated by Mizkan Euro Limited (registered in England and Wales with company number 8053234 and registered address 2nd Floor, Building 10, Chiswick Park, 566 Chiswick High Road, London W4 5XS, United Kingdom.).

All references to ‘our’, ‘us’, ‘we’ or ‘Mizkan’ within this policy are deemed to refer to Mizkan Euro Limited, its subsidiaries, affiliates and associates.

CONDITIONS OF USE OF THE OSU WEBSITE

Your access to and use of this site is subject to the following terms and conditions which, by accessing and browsing this site, you accept without any limitation or qualification. If you do not agree to these terms of use, you must not use our site.

If you breach any of these terms, your right to use our site will cease immediately.

CHANGES TO THESE TERMS

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we may have made, as they are binding on you.

PRIVACY AND COOKIE POLICY

By visiting this site you agree that we shall use information about you in accordance with our Privacy and Cookie Policy. By using our site you agree to such usage and warrant that all information provided by you is accurate.

OUR SITE

We do not guarantee that our site, or any content on it, will always be available or up-to-date or that access to it will be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it, including without limitation all trade marks, names, logos and copyright. All such rights are reserved. Nothing on this site should be considered to be granting a licence to use any of the aforementioned rights without our express written consent.

You may read, view, print and download one hard copy of the material on this site for your personal, non-commercial use only. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way.

Other than for these permitted purposes, you may not, in any form or by any means:

  • copy, adapt, reproduce, store, distribute, sell, transmit, decompile, print, display, publish or create derivative works from any part of our site; or
  • use any part of the content on our site for commercial purposes
  • without obtaining a licence to do so from us.

OTHER RESTRICTIONS ON USE

You agree not to:

  • post or transmit any unlawful, threatening, defamatory, obscene or other inappropriate material;
  • otherwise use our site for unlawful purposes, and in a manner which may infringe the rights or restrict the use and enjoyment of the site by any third party;
  • misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful;
  • attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site;
  • attack our site via a denial-of-service attack or a distributed denial-of service attack.

We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them.

NO RELIANCE ON INFORMATION

The contents of this site is provided by us for information purposes only and is intended merely to give a general overview of Mizkan. You should not rely on any of the information on this site.

GENERAL DISCLAIMER

THE CONTENTS OF THIS SITE IS PROVIDED TO YOU “AS IS” AND, TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL CONDITIONS, WARRANTIES, REPRESENTATIONS OR OTHER TERMS WHICH MAY APPLY TO OUR SITE OR ANY CONTENT ON IT (WHETHER EXPRESS OR IMPLIED).

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

WE WILL NOT BE LIABLE TO ANY USER FOR ANY LOSS OR DAMAGE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY, OR OTHERWISE, EVEN IF FORESEEABLE, ARISING UNDER OR IN CONNECTION WITH USE OF, OR INABILITY TO USE, OUR SITE OR USE OF, OR RELIANCE ON, ANY CONTENT DISPLAYED ON OUR SITE, INCLUDING BUT NOT LIMITED TO: (A) LOSS OF PROFITS, SALES, BUSINESS, OR REVENUE; (B) BUSINESS INTERRUPTION; (C) LOSS OF ANTICIPATED SAVINGS; (D) LOSS OF BUSINESS OPPORTUNITY, GOODWILL OR REPUTATION; OR (E) ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE.

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

VIRUSES

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site.

LINKING TO OUR SITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists

EXTERNAL LINKS IN OUR SITE

Where our site contains links to other websites, these links are provided for your information only. Your use of any linked site will be governed by the terms of use of those websites.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

GENERAL

Mizkan makes no representation that material in the site is appropriate or available for use in locations outside the UK. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent that local laws are applicable.

If for any reason any provision of these terms of use are determined to be void or unenforceable, then to the extent and in the places only where such provision is determined to be void or unenforceable it shall be severed and the remaining provisions shall continue in full force and effect.

These terms of use shall be governed by English law and the courts of England shall have exclusive jurisdiction to resolve any disputes relating to these terms of use.


TERMS OF SALE

By placing your order and making payment through the Osu Website (www.osuvinegar.co.uk) (hereafter the Website) you have entered into a contract with us, Intervino Limited, for the provision of OSU (hereafter all called “Product”). It is important you read these Terms of Sale (“Terms of Sale”) carefully before ordering any products through the Website because they govern our relationship with you in relation to your purchase. Please understand that if you refuse to accept these Terms of Sale, you will not be able to order any Product(s) from the Website. You may have other rights granted by mandatory law, and these Terms of Sale do not affect these except if the two are inconsistent. If this is the case then these Terms of Sale will override any other rights which you may have, unless this is not permitted by law.

OUR SUPPLIER DETAILS

Mizkan/Osu have engaged Intervino Limited to fulfil all orders placed on www.osuvinegar.co.uk. The terms of use of the website are set out in Schedule 1 of these Terms of Sale.Intervino Limited, is a company registered in England and Wales at Companies House. Our registered office is Lencraft Distribution Centre Manby Road Louth Lincolnshire LN11 8HB and our registered number is 05659462 (“Intervino”). Our VAT number is 182708200. You can contact Intervino by email at osu@intervino.co.uk or call us on 01507 602101

WHO CAN PURCHASE FROM US?

To purchase products from Intervino and have your order fulfilled by us, you must be over 16 and resident of the United Kingdom. We can only ship to the UK.

HOW YOUR CONTRACT WITH US IS FORMED

Orders are submitted via the Website in the following way. Once you are ready to make a purchase, you will check out of your shopping basket. The website will ask for your payment details which will be processed on a secure server. When your payment has been processed your order information will be passed to us including your mailing address. We will not hold any of your payment details. It is your responsibility to ensure that your order is correct before submitting it to us. You will have 2 hours from the point of order to change your delivery address/name. If you have any problems with your order, you should contact us via email atosu@intervino.co.uk. Our customer services team will respond to you directly via email.We will send you a confirmatory email to acknowledge that your order has been successfully placed with information on the product that you have selected (“Confirmatory Email”). All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept your order in which case you will receive a full refund within 10 working days. On receipt of your order we will check to make sure we are able to fulfil your order. Where we accept your order, we will confirm such order by sending you a second email ("Dispatch Email") confirming your order and dispatch of the Product(s) to the delivery address you have requested. This is sent out automatically by us to the email address you register with. By sending you the Dispatch Email and thereby confirming and accepting your order, the contract (“Contract”) between us is formed. You should check both the Confirmatory Email and Dispatch Email for accuracy and let us know by email immediately if there are any errors. If there are any problems with your order which we wish to query, you will be contacted by a representative from Intervino. Invoices shall be raised by Intervino and sent to you in an email.

PRICE AND PAYMENT

Prices and delivery costs are liable to change at any time, but changes will not affect orders which have already been confirmed in the Dispatch Email. Prices are checked regularly. However, if we find the price has changed or that there has been a pricing error when we receive your order we will contact you and ask if you wish to proceed at the correct price. The prices for the Product(s) indicated on the Website and at checkout include all local taxes and duty, which may be payable in respect of the Product(s) but excludes the delivery costs which will be automatically added to the total amount due when you view your items in your shopping basket. All payments must be made at the time of order of the Product(s) by you. Payment for all Product(s) must be by credit or debit card or via PayPal. If we are unable to accept your order for any reason then we will, at our option, either reject your debit or credit card or refund any money paid by you in respect of that order. We will not dispatch the Product(s) until we receive payment in full. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this. For payment by card, all credit and debit cardholders may be subject to authorisation and authentication. If the issuer of your payment card or our service provider refuses to, or does not for any reason authorise or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the Product(s) which you have ordered as a result.

DELIVERY, TITLE AND RISK

We aim to deliver Product(s) to you, to the delivery address you have requested in your order within the time set out in the Dispatch Email but we cannot give an exact delivery date. If we have not delivered the Product(s) within 10 days of the Contract or any other date that we have agreed with you then you may cancel the Contract and we will refund any money paid by you.We can only deliver Product(s) to addresses within the UK.Ownership and risk of the Product(s) will pass to you on delivery.

DAMAGED OR DEFECTIVE PRODUCT(S)

Subject to any specific warranties those implied by law, we do not offer any warranty or guarantee on our Product(s). You should inspect the Product(s) when you receive them for defects or damage. If you find a defect or damage you must tell us as soon as possible. Please note you will be required to provide photographic evidence of the damaged goods. Without photographic evidence of damage we will be unable to process any claim you may wish to make. On proof of damaged or defective goods we will either refund you or replace the damaged goods. We reserve the right to request you to return the Product(s) to our Customer Service Centre, at no cost to you. If you prefer to receive a replacement of the Product(s) we will replace the Product(s) at no extra charge to you where this is reasonably practicable. If we request you to return the Product(s) to us we will refund the cost of the return of the item to us by you. Nothing in this section affects your statutory legal rights.

PRODUCT INFORMATION

We are a reseller and all obligations and responsibilities in respect of the Product(s) for returns, breakages and late delivery rest with us.

LIMITATION OF LIABILITY

These Terms of Sale do not exclude our liability (if any) to you for:- personal injury or death resulting from our negligence;- fraud or fraudulent misrepresentation;- for breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;- under Part 1 of the Consumer Protection Act 1987; or for any matter which it would be illegal for us to exclude or to attempt to exclude our liability.Subject to this, in no event shall we be liable to you for any business losses and we shall only be liable to you for reasonable losses which you suffer as a result of a breach of these Terms of Sale by us. Our liability for reasonable losses you suffer as a result of us breaching these Terms of Sale is strictly limited to the purchase price of the Product(s) you purchased and any losses which are a foreseeable consequence of us breaching these Terms of Sale. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us. We are not responsible for any delay in, or failure of, performance of our obligations under any contract arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action. Please note that nothing contained in these Terms of Sale in any way affects your statutory rights.

YOUR RIGHT TO CANCEL

You are purchasing product(s) that are deemed non-returnable, unless such Product(s) were damaged or faulty when delivered to you or have been incorrectly delivered. In these circumstances you can return them (where requested) and receive replacement goods or receive a refund from us. Please note once you have paid for your order, it cannot be amended, changed or cancelled unless we are notified in writing within 2 hours of the order being placed.You must, where requested, return defective products to us within 14 days after the day of notifying us, in the same condition in which you receive them. If you have not returned the Product(s) within 14 days of cancellation or provided photographic evidence of the damaged goods when requested by us to do so, whichever occurs first you will forfeit your right to a refund. Should you item be returned to us due to non delivery your order can be refunded (minus the delivery charge) or we can re-deliver, however you will need to pay a redelivery charge.You must ensure that you take reasonable care of the Product(s) while they are in your possession. If you fail to comply with this obligation, we may have a right to deduct the cost of any deterioration, up to the price of the Product(s), from the refund to which you are otherwise entitled. All refunds will be made by us within a reasonable time from the receipt by us of the Product(s). Where you paid for the Product(s) by a credit or debit card, refunds will be made by re-crediting your bank account from which the money was originally debited.

OUR RIGHT TO REFUSE DELIVERY

We reserve the right to refuse delivery of the Product(s) ordered by you in the event that there is any profanity which includes but is not limited to any obscene, offensive, hateful, inflammatory or sexually explicit language.

OTHER INFORMATION OF WHICH YOU NEED TO BE AWARE

We may not necessarily keep a copy of these Terms of Sale and your order. We advise you to print a copy of these for your information in the future. These Terms of Sale and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of the Contract. The Contract and all communications between us will be conducted in English. The formation, existence, construction, performance, validity and all aspects whatsoever of these Terms of Sale or of any term of these Terms of Sale will be governed by the law of England and Wales. The English and Welsh courts will have an exclusive jurisdiction to settle any disputes which may arise out of or in connection with these Terms of Sale or use of the website. If any provision of these Terms of Sale is found to be invalid or unenforceable by a court, it will be deleted from the rest of these Terms of Sale which shall remain unaffected. No delay or failure by us to exercise any powers, rights or remedies under these Terms of Sale will operate as a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies prevent any other or further exercise of them. A person who is not a party to a contract governing the Terms of Sale between you and us is not entitled to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999 except where these Terms of Sale expressly provide for such rights. All notices given by you to us must be given in writing to the address set out at the beginning of these Terms of Sale. We may give you notice at either the email or postal address you provide to us when placing an order.